Please make sure the registration information you provided is correct and resubmit your information. If you continue to have issues signing up for your Maryland ABLE Prepaid Card, get in touch with customer service.
If you registered for a prepaid card more than 10 business days ago and you’re still waiting to receive it, the address you provided might have been incorrect or there was a problem with your card registration. To find out more, get in touch with customer service.
You may be responsible for unauthorized transactions from use of your card. See the Cardholder Agreement to understand your liability for unauthorized transactions. To minimize your responsibility, report your card as missing immediately if you notice it was lost, stolen or if you notice some unrecognized charged on your card. If you need more help, get in touch.
If you need a new card, go online to the Card tab of your ABLE account and follow the steps to get a new card once you’ve clicked on Manage Card. You should receive a new card in the mail within 7–10 business days and a $10 fee will be applied to your card account. When you receive your new card, make sure you activate it and cut up the old one. Your card must be activated within 30 days of registering for a Card Account or your Card Account will be closed.
You can freeze and/or unfreeze your card at any time online from the Card tab of your ABLE account. Any pending transactions will settle normally, but you won’t be able to make new purchases while your card is frozen. To freeze/unfreeze it, simply go online to the Card tab of your ABLE account and find “Manage card.”
If your card goes missing, you can report it lost or stolen online from the Card tab of your ABLE account. You’ll receive a new card in the mail within 7–10 business days and a $10 fee will be applied to your card account to cover the costs of the new card. Make sure you review the card activity to confirm there’s nothing out of the ordinary and if you find an unrecognized purchase – get in touch.
For every active Maryland ABLE Prepaid Card connected to an ABLE account there’s a $1.25 monthly fee. There’s an additional $10 fee if you request a new card or need a replacement because your current card is missing. You can request a balance refund in the form of a check from customer service for $25. Also, paper statements of your account are available by request for $25.
There’s a monthly fee of $1.25 which is billed monthly to your prepaid card account once you activate the card. There are no transaction fees.If you request a new card or report it missing, a $10 fee will be applied to your card balance to send you a replacement card.Here are the fee details:Monthly Fee (occurs thirty (30) calendar days after activation): $1.25Mailed Paper Statement Fee: $25Replacement Card (Standard Delivery): $10Balance Refund Paper Check Fee: $25
Some purchases require you to have a little extra money to account for things like extra charges or tips. Depending on where your card is used, you might need 15-20% more of the actual amount before the purchase can clear. This is in case the final price happens to be higher than previously expected because of fees, taxes or tips.
If you want to close your Maryland ABLE Prepaid Card, go online and freeze your card to stop all new transactions (all pending transactions will settle normally). Then, give us call so that we can officially close your prepaid card account. Any balance remaining on the card will be mailed to you in the form of a check.
If a merchant gives you a credit for merchandise returns or adjustments, the merchant may do so by processing a credit adjustment, which will be credited to the available funds in your Maryland ABLE Prepaid Card. Central National Bank of Enid and Marqeta are not responsible for the delivery, quality, safety, legality, or any other aspects of goods and services that you purchase with your card.
If you do not have sufficient funds available on your Maryland ABLE Prepaid Card to process a transaction, you can request that the merchant charge a part of the purchase to your card and pay the remaining amount with cash or another card. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions. If an authorization request for more than the available balance on your card is received, it will be declined.
A prepaid card can hold up to $15,000 at any given time. You can spend whatever is on your card, up to $5,000 within a single day and up to $30,000 per month using your prepaid card. Any transactions that exceed those amounts will be declined. Please refer to your Cardholder Agreement for additional details.
A purchase transaction may read as “pending” until the merchant sends the final transaction amount. In some cases, the amount of a pending purchase could be 15-20% higher because it hasn’t cleared yet. Depending on the merchant, they might hold extra to account for charges or tips. This is true for gas stations, hotels, cruises, mail orders, barbers and beauty shops, taxis and limos, and most commonly – restaurants and bars.
Once you are ready to enroll, you can set up your account here on line. When opening a Maryland ABLE account, have ready information about the beneficiary, qualifying disability, and how the ABLE account will be funded.
Here are a few ways to get answers. You can contact us online, give us a call Monday through Friday, at 1-855-563-2253 from 9am-5pm ET or 1-844-888-2253 (TTY) from 9am-8pm ET, or you can browse frequently asked questions.